Senior Life Solutions Office and Patient Coordinator

Position: Senior Life Solutions Office and Patient Coordinator

Job Location: Thomas H. Boyd Memorial Hospital

Salary Range: Up to $20/hour

Full-time: Monday-Friday

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Job Summary

Boyd Memorial Hospital is seeking a compassionate and organized Office and Patient Coordinator to support our Senior Life Solutions program. This role combines administrative expertise with patient-centered service to ensure smooth program operations and a positive experience for patients and staff. Responsibilities include providing clerical support, assisting with insurance verification and billing procedures, and offering transportation to patients using a hospital-provided vehicle, as applicable. The ideal candidate will be dependable, detail-oriented, and committed to delivering excellent customer service while supporting the care and well-being of our Senior Life Solutions patients.

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Key Responsibilities - 3 Cs

• Care – Provide the best possible patient care

• Compliance – Ensure the program operates within all regulations

• Community – Become a wonderful addition to your local community

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• ​Care: All employees are expected to provide the best possible patient care.

  • Ensure patient care needs are met while at the program.

  • Ensure completion of the Census report as directed.

  • Assist patients with completion of consents and patient admission process as directed.

  • Take patient vital signs as directed.

  • Complete the daily nursing checklist form as directed.

  • Assist patients in performing the sit to stand test as directed.

  • Complete multidisciplinary progress notes for documentation of absences or patient encounters as they occur.

  • Participate in treatment team meetings and coordination of care.

  • Coordinate meals and snacks for patients.

  • Complete medical records including filing and form tracking.

  • Responsible for inventory of supplies, cleanliness, group room setup.

  • Responsible for refrigerator logs and necessary action steps for temperature variances.

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• Compliance: Ensure the program operates within all regulations.

  • Comply with 25-point check list.

  • Comply with all regulations.

  • Perform billing functions required for the program as directed.

  • Ensure patient insurance verification and complete monthly insurance verification forms as

  • directed.

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• Community: Become a wonderful addition to your local community.

  • Demonstrate an understanding of community education definitions and activities.2. Participate in customer service training as it relates to community integration.

  • Participate in community analysis.

  • Keep up to date community education contacts as directed.

  • Participate in cohesive team environment to ensure program success.

  • Participate in both Senior Life Solutions and local hospital events.

  • Provide community education on a weekly basis and ensure the community is aware of the SLS program.

  • Keep up to date community education contacts.

  • Participate in customer service training as it relates to community integration

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Qualifications

• Education/Training:

  • High School Diploma or GED.

• Experience:

  • Providing care to older adults in hospital or nursing facility environment.

  • Performing secretarial or clerical duties, working with computers and electronic medical records.

  • Transporting patients, preferred but not required.

  • Knowledge of community resources for older adults, familiarity with medical terminology and medical team roles functioning with other hospital departments.

• Certification:

  • CNA, MA or LPN preferred.

• Computer Skills:

  • Basic computer proficiency.

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Physical Demands and Work Environment

Office and Patient Coordinator will be exposed to virus, disease, and infection from patients.